Privacy Policy
for Zelrion Technologies Private Limited
Last Updated: 9th December 2024
At Zelrion Technologies Private Limited, we value our customers and strive to provide high-quality software and web development services. To ensure clarity and mutual understanding, we have established the following refund policy:
Scope of the Refund Policy
This policy applies to all software development, web development, and related services provided by Zelrion Technologies Private Limited. By availing of our services, you agree to this refund policy.
Eligibility for Refund
Refunds are only provided under the following conditions:
a. Pre-Project Stage:
If a client cancels the project before any work has commenced, a full refund of the initial deposit will be issued, minus any applicable administrative fees.
b. Development Stage:
If the project has commenced but is not completed, refunds may be issued for the portion of the work not yet completed.
Work already completed and delivered will be non-refundable.
c. Post-Delivery Stage:
Once the project is completed, approved, and delivered, no refunds will be issued unless explicitly agreed upon in writing.
d. Subscription-Based Services:
For monthly or annual subscriptions, refunds are only applicable for cancellations made within the first 7 days of payment.
Non-Refundable Cases
Refunds will not be provided under the following circumstances:
- Delays caused by client-side inaction, unresponsiveness, or incomplete inputs.
- Change in the client’s requirements after project initiation.
- Dissatisfaction due to reasons unrelated to the scope of work agreed upon in the contract.
- Services explicitly marked as “non-refundable.”
Requesting a Refund
To request a refund, follow these steps:
- Send an email to [support@zelriontech.com] with the subject line “Refund Request – [Project Name/Invoice Number].”
- Include a detailed explanation of the reason for the refund request.
- Attach any relevant documents or evidence to support your claim.
Our team will review your request within 7 business days and respond with the outcome.
Refund Processing
- Approved refunds will be processed within 14 business days from the date of approval.
- Refunds will be issued using the same payment method used for the original transaction.
- Bank charges, administrative fees, or third-party transaction fees are non-refundable.
Dispute Resolution
In case of disagreements regarding refunds, clients can escalate the issue to [support@zelriontech.com]. We are committed to resolving disputes amicably and professionally.
Policy Changes
Zelrion Technologies Private Limited reserves the right to modify this refund policy at any time without prior notice. Changes will be updated on our website, and continued use of our services indicates your acceptance of the revised policy.
For any further queries regarding our refund policy, feel free to contact us at:
- Email: support@zelriontech.com
- Phone: +91-76470-13705
Thank you for choosing Zelrion Technologies Private Limited.
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date. Your continued use of the website after changes constitutes your acceptance of the updated policy.